We want you to be happy with your order. If you need to request a return, please contact us within 7 days of receiving your order.
Eligible Returns
Clothing items may be returned within 7 days of delivery, provided they are unused, unworn, unwashed, undamaged, and in their original condition with their original packaging and tags where applicable.
Underwear and Socks
For hygiene reasons, underwear and socks cannot be returned if they have been unsealed, opened, worn, or tried on. These items are only eligible for return if they remain sealed, unopened, unused, and in their original condition.
Mistakes or Issues With Your Order
If our team made a mistake with your order, such as sending the wrong item, wrong size, wrong color, or a damaged or defective item, we will make it right.
In these cases, we may either refund you through Whish or send you a replacement batch or order. If the issue was caused by our team, we will cover the delivery cost.
Return Delivery Costs
For standard returns that are not caused by an error from our team, return delivery costs may be the customer's responsibility. If the return is due to our mistake, we will pay the delivery cost.
Refunds
Once we receive and inspect the returned item, we will confirm whether the return has been approved. Approved refunds will be processed through Whish.
How to Request a Return
To request a return, please contact us with your order number, the item you want to return, and the reason for the return. Please do not send any item back before contacting us.